Refund policy

We do not refund

Anzy Crochets does not return money for a completed order. Every piece is crocheted by hand, one at a time and mostly after you order it, so a piece that comes back cannot simply go on a shelf for the next customer.

What we do instead is replace. If something is wrong, you get another piece of the same value — the same one again, or anything else in the shop up to that amount. The returns policy sets out how and when.

Payments taken in error

This is the one thing that is not a refund at all, and it is always returned in full:

• You were charged twice for the same order.
• Money left your account but no order was created.
• We charged the wrong amount.

Tell us and we send it back to the account it came from within 5–7 working days. For a cash-on-delivery order there is nothing to return, because nothing was taken.

Orders we cannot fulfil

If a piece turns out to be unavailable after you have paid, you choose: something else of the same value, or the money back. That one is your call, not ours — we will not hold your payment against a piece that is not coming.

Cancelling

An order can be cancelled before it is dispatched, and anything already paid is returned in full. Once it has been made and dispatched, the returns policy takes over. Custom and made-to-order pieces cannot be cancelled once work has started, because they cannot be sold to anyone else.

Talk to us

Message us on WhatsApp at 8511261508 or through the contact page. We would much rather sort something out than have you left unhappy with a policy page.